RPA Tech: Empowering workforce, automating the future
In modern workplaces, there is the Robotic Process Automation (RPA) technology, a term that is heard more and more. For some IT professionals, RPA does not require further explanation. But others need a bit of help. What is it, really? RPA works just like “virtual assistant,” aimed at automating business processes. By using this technology, businesses can configure software or “robots” to capture and interpret applications for processing a transaction, manipulating data, triggering responses, and communicating with other digital systems to emulate the way people work, without disrupting the business. RPA is not yet ‘deep learning’ like Artificial Intelligence (AI), solving global problems with automated algorithms, but if you can teach it, then you can use it to automate processes. It is most helpful in cutting costs, increasing efficiency, accelerating speed-to-market, and achieving compliance. By automating repetitive, rule-based tasks, businesses can optimize their business operations—for instance, running operational costs, monitoring working queues, updating system records, creating incident logs, and enabling business improvements. Perhaps, less obvious is RPA’s positive impact on employee satisfaction. Free from the burden of mundane, repetitive processes, employees have more time for interaction, innovation, and delivering better value to the company and customers. With the onset of RPA, more “virtual assistants” will appear at the office. What do they exactly do? Here are some of RPA’s applications, as listed by Fujitsu Philippines, Inc., one of the country’s leading Information and Communications Technology (ICT) system integrators: Faster and error-free Order Processing. Manual processing of orders leaves a business open to processing errors, fulfillment delays, and lack of visibility, which drain resources and hinders customer service. It may even hurt your reputation.