Business process outsourcing company eTelecare Global Solutions has secured a new client, which invented a $49 handheld mobile device, used exclusively for e-mail messaging.

In a statement, eTelecare, which is listed on the Philippine Stock Exchange, said it signed an agreement with Peek, creator of the world’s first e-mail-only mobile device.

eTelecare under the agreement will provide customer care, technical support and inbound sales services to Peek’s customer base. The local company will deliver the services by e-mail, chat and voice from one of eTelecare’s US delivery centers.

“In Peek, we have created a remarkably simple pocket-size device that offers straightforward and inexpensive mobile e-mail,” said Amol Sarva, co-founder and chief executive of Peek.

Sarva said the market for Peek was huge, given the number of people craving for simplicity, not typically found in all-in-one smart phones.

“Our goal is to achieve the very best in customer satisfaction,” said Sarva. “eTelecare, with its wealth of experience in providing a full spectrum of customer interaction services, will be instrumental in helping us achieve our goal.”

John Harris, president and chief executive of eTelecare, said the company was pleased to help the new innovative client achieve its high-quality customer experience and significant growth goals. Roderick T. dela Cruz